Dewalogin Privacy Policy – Your Data Protection

01Data We Collect

Dewalogin collects several categories of data in order to provide a secure, seamless, and personalized service to every user. Below is a breakdown of the types of data we collect and their status:

Mandatory data is required for regulatory compliance, identity verification, and financial transaction processing. Automatically collected data is gathered technically when you use the platform. Optional data is only collected when you actively configure specific preferences.

02How We Collect Data

Dewalogin collects your personal data through several distinct mechanisms, depending on the context of your interaction with the platform:

Data You Provide Directly

• Account registration form — name, email, phone number, password.
• KYC verification process — identity document upload and selfie photo.
• Profile settings and account preferences you fill in yourself.
• Communications with the customer support team via live chat.

Automatically Collected Data

When you access and use the dewalogin platform, our systems automatically record technical data such as your IP address, browser type and version, device operating system, pages visited, session duration, and navigation patterns. This data is collected using cookies, web beacons, and similar tracking technologies described further in the dedicated cookie section.

Data from Trusted Third Parties

In certain contexts, we may receive data from payment partners (for transaction confirmation), third-party KYC service providers (for document verification), or other parties that lawfully share information required to deliver our services. All third parties we entrust with user data are bound by strict confidentiality agreements.

03Data Usage Purpose

Dewalogin uses collected data solely for legitimate purposes directly relevant to providing platform services to users. Below is a breakdown of our data usage purposes:

• Account management: Creating, verifying, and maintaining secure user accounts.
• Identity verification (KYC): Meeting anti-money laundering regulations and user protection obligations.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
• Fraud prevention: Detecting and preventing suspicious activity, duplicate accounts, and platform abuse.
• Platform security: Monitoring cybersecurity threats and protecting system integrity.
• Service improvement: Analyzing usage patterns to improve the user experience and platform performance.
• Service communications: Sending important notifications about your account, transactions, terms updates, and security information.
• Customer support: Handling inquiries, complaints, and support requests effectively.
• Personalization: Presenting relevant content and offers based on your preferences and activity history (with your consent).

04Data Storage and Security

Dewalogin applies strict technical and organizational security standards to protect users' personal data from unauthorized access, loss, disclosure, or unintended alteration.

Technical Security Measures

• 256-bit SSL/TLS encryption for all data communications between user devices and servers.
• Sensitive data is encrypted at rest in the database using strong encryption algorithms (AES-256).
• Multi-layered firewall systems and real-time intrusion detection that monitor threats 24/7.
• Two-factor authentication (2FA) is available and strongly recommended for all user accounts.
• Full audit logs for every access and change to sensitive user data.

Organizational Security Measures

Internal access to user personal data is restricted to personnel with legitimate business needs, based on the principle of least-privilege access. All employees who handle user data undergo regular data security training and are bound by strict confidentiality agreements. dewalogin servers are hosted in certified data centers with physical and environmental security that meets industry standards.

05Data Sharing with Third Parties

Dewalogin does not sell, rent, or trade users' personal data to outside parties for commercial gain. However, in operating the platform, we work with several categories of trusted partners who may require limited access to certain data:

Payment Partners

Bank account or e-wallet details required to process deposits and withdrawals are shared with the relevant payment service providers. These payment partners are bound by PCI-DSS security standards and confidentiality agreements with dewalogin.

KYC Service Provider

Identity documents uploaded for verification may be processed by specialized third-party KYC service providers with expertise in document verification and fraud detection. Their access is limited strictly to the data needed for the verification process.

Legal Obligations

Dewalogin may disclose user data to law enforcement authorities, regulators, or competent government agencies when required by applicable law, a valid court order, or in the context of an official financial crime investigation.

Technical Service Provider

Cloud infrastructure providers, analytics services, and other operational tools we use may have limited access to certain data in the course of providing their services to dewalogin. All such vendors are bound by data processing agreements that require them to protect user data in accordance with applicable standards.

06Cookies and Tracking Technologies

Dewalogin uses cookies and similar tracking technologies to enhance platform functionality, analyze usage patterns, and deliver a more personalized experience to users.

Types of Cookies Used

• Essential cookies: Required for core platform functions such as login session management and account security. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: Saving your preferences such as language, display settings, and account configuration for a smoother experience next time.
• Analytics cookies: Collecting aggregated data on how users interact with the platform for service improvement purposes. This data cannot be used to directly identify individuals.
• Security cookies: Helping detect suspicious activity and prevent unauthorized access to your account.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to log in to your account and use the platform's core features.

07User Rights Over Personal Data

As a dewalogin user, you have the following rights regarding your personal data that we hold:

• Right to access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to correction: You have the right to update or correct inaccurate or incomplete personal data through your account profile settings.
• Right to erasure: You have the right to request deletion of your personal data, with the understanding that certain data may need to be retained to fulfill legal obligations or complete pending transactions.
• Right to restriction of processing: You have the right to request restriction of processing of your personal data in certain situations, such as when you are disputing the accuracy of the data.
• Right to data portability: You have the right to receive the data you have provided to us in a machine-readable format.
• Right to object: You have the right to object to the processing of your personal data for specific purposes, including direct marketing.

To exercise the rights above, you can access them directly through the account settings menu or contact the dewalogin customer support team via live chat. We will respond to every request within a maximum of 30 business days.

08Data Retention and Deletion

Dewalogin retains users' personal data for as long as the account is active and for a specified period after account closure, in accordance with applicable legal and regulatory requirements.

Retention Period

• Identity and KYC data: Retained for the duration of the active account plus a minimum of 5 years after account closure, in compliance with applicable anti-money laundering regulations.
• Financial transaction history: Retained for a minimum of 5 years from the transaction date in accordance with tax and financial regulations.
• Activity and security logs: Retained for 2 years for security investigation purposes when required.
• Customer support communication data: Retained for 1 year after the case is resolved.

Once the required retention period expires, data will be permanently deleted or anonymized so it can no longer be linked to your identity. The deletion process is carried out securely using methods that ensure data cannot be recovered.

09Protection of Underage Users

Dewalogin services are strictly intended for individuals aged 18 and above. dewalogin does not knowingly collect personal data from anyone under the age of 18.

The KYC verification process we apply — including identity document checks — serves as a protective mechanism to prevent underage users from accessing the platform. If we discover or receive a report that a particular account is being used by an underage individual, the account will be immediately suspended and the associated data will be handled in accordance with our child protection policy.

10Privacy Policy Updates

Dewalogin reserves the right to update this Privacy Policy at any time to reflect changes in data collection practices, new legal requirements, or platform service developments. Any material updates will be communicated to users via in-platform notifications and registered email.

The date of the last update is always displayed at the top of this page. Continued use of dewalogin services after a policy change takes effect constitutes your acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how we protect your data. If you disagree with any part of this policy, you have the right to discontinue use of the service and request account closure in accordance with the applicable procedure.